Term & Condition


Welcome to Urban Company’s privacy policy (“Privacy Policy” or “Policy”).

Urbanclap Technologies India Private Limited and its affiliates (collectively, “Urban Company”, “we” or “us”) are engaged in the business of providing web-based solutions to facilitate connections between customers that seek specific services and service professionals that offer these services. This Policy outlines our practices in relation to the collection, storage, usage, processing, and disclosure of personal data that you have consented to to share with us when you access, use, or otherwise interact with our website available at https://www.urbancompany.com/ or mobile application ‘Urban Company’ (collectively, “Platform”) or avail products or services that Urban Company offers you on or through the Platform (collectively, the “Services”).In this Policy, the services offered to you by service professionals on or through the Platform are referred to as “Professional Services”.

At Urban Company, we are committed to protecting your personal data and respecting your privacy. In order to provide you with access to the Services or the Professional Services, we have to collect and otherwise process certain data about you. This Policy explains how we process and use personal data about you.

Please note that unless specifically defined in this Policy, capitalised terms shall have the same meaning ascribed to them in our Terms and Conditions, available at https://www.urbancompany.com/terms (“Terms”). Please read this Policy in consonance with the Terms.

By using the Services, you confirm that you have read and agree to be bound by this Policy and consent to the processing activities described under this Policy.

Please refer to Section 1 to understand how the terms of this Policy apply to you.


1. BACKGROUND AND KEY INFORMATION

(a) How this Policy applies:

This Policy applies to individuals who access or use the Services or otherwise avail the Professional Services. For the avoidance of doubt, references to “you” across this Policy are to an end user that uses the Platform.

By using the Platform, you consent to the collection, storage, usage, and disclosure of your personal data, as described in and collected by us in accordance with this Policy.

(b) Review and Updates:

We regularly review and update our Privacy Policy, and we request you to regularly review this Policy. It is important that the personal data we hold about you is accurate and current. Please let us know if your personal data changes during your relationship with us.

(c) Third-Party Services:

The Platform may include links to third-party websites, plug-ins, services, and applications (“Third-Party Services”). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We neither control nor endorse these Third-Party Services and are not responsible for their privacy statements. When you leave the Platform or access third-party links through the Platform, we encourage you to read the privacy policy of such third-party service providers.

2. PERSONAL DATA THAT WE COLLECT

(a) We collect different types of personal data about you. This includes, but is not limited to:

(i) Contact Data, such as your mailing or home address, location, email addresses, and mobile numbers.

(ii) Identity and Profile Data, such as your name, username or similar identifiers, photographs, and gender.

(iii) Marketing and Communications Data, such as your address, email address, information posted in service requests, offers, wants, feedback, comments, pictures and discussions in our blog and chat boxes, responses to user surveys and polls, your preferences in receiving marketing communications from us and our third parties, and your communication preferences. We also collect your chat and call records when you communicate with service professionals through the Platform.

(iv) Technical Data, which includes your IP address, browser type, internet service provider, details of operating system, access time, page views, device ID, device type, frequency of visiting our website and use of the Platform , website and mobile application activity, clicks, date and time stamps, location data, and other technology on the devices that you use to access the Platform.

(v) Transaction Data, such as details of the Services or Professional Services you have availed, a limited portion of your credit or debit card details for tracking transactions that are provided to us by payment processors, and UPI IDs for processing payments.

3. HOW DO WE COLLECT PERSONAL DATA?

(a) We collect different types of personal data about you. This includes, but is not limited to:

(i) Contact Data, such as your mailing or home address, location, email addresses, and mobile numbers.

(ii) Identity and Profile Data, such as your name, username or similar identifiers, photographs, and gender.

(ii) Identity and Profile Data, such as your name, username or similar identifiers, photographs, and gender.

(iii) Marketing and Communications Data, such as your address, email address, information posted in service requests, offers, wants, feedback, comments, pictures and discussions in our blog and chat boxes, responses to user surveys and polls, your preferences in receiving marketing communications from us and our third parties, and your communication preferences. We also collect your chat and call records when you communicate with service professionals through the Platform.

(iv) Technical Data, which includes your IP address, browser type, internet service provider, details of operating system, access time, page views, device ID, device type, frequency of visiting our website and use of the Platform , website and mobile application activity, clicks, date and time stamps, location data, and other technology on the devices that you use to access the Platform.

(v) Transaction Data, such as details of the Services or Professional Services you have availed, a limited portion of your credit or debit card details for tracking transactions that are provided to us by payment processors, and UPI IDs for processing payments.

4. HOW DO WE USE YOUR PERSONAL DATA?

(a) We collect different types of personal data about you. This includes, but is not limited to:

(i) Contact Data, such as your mailing or home address, location, email addresses, and mobile numbers.

(ii) Identity and Profile Data, such as your name, username or similar identifiers, photographs, and gender.